Visible translators - a new business model

The translation business model has seen little change for decades. Technology is challenging the status quo. Large, inflexible agencies and big technology solutions are not the answer for all clients.

Existing business models
Existing models often place linguists in charge of translation businesses or non-linguist entrepreneurs in the driving seat. Either party is felt to be too language-focused for business or too cut-throat and profit-oriented for the art of translation. Either way, the most important person in the quality chain, the translator gets squeezed. Not enough fight or too much - the result is the same.

Translator investment

As the translator's earnings are eroded, so too is his or her ability to

·      buy or rent a decent home and office

·      maintain fluency and keep source/target languages up-to-date

·      attend translation conferences and relevant trade fairs at home and abroad

·      equip an office and buy the latest software

·      make an ongoing investment in CPD

·      join professional associations and attain certifications/qualifications

Even experienced, full-time translators complain that they cannot afford many of the above. Current agency rates often fall short. Clients expect all the above in a professional. As a freelancer, I want to offer my clients the sort of service that I expected as a client. I therefore place great importance on CPD and attending trade events to keep up-to-date.

Future options

If existing translation agencies are unable or unwilling to increase the rates to freelancers, then there are two options. Option one is to leave the translation community all together. Option two is to cut out the middlemen.

Unprecedented opportunity for rate increase?
Agencies need to capitalise on high industry growth and improving economic growth to increase rates to translators. As a former client, I can see that the increased professionalisation and industry standards offer an unprecedented opportunity to justify an increase to clients. If not, then increasing numbers of translators will be forced to cut out the middlemen and work with direct clients at agency prices. Their alternative is to leave the profession. Many well-qualified legal interpreters have already been forced outside their chosen profession by the Ministry of Justice Framework Agreement.

Coworking with SMEs
Groups of freelance translators are particularly suited to working with SMEs for example. Large agencies do not have the necessary flexibility to give them all the help they need. A client who is new to translation buying, cultural issues and exporting can find that greater flexibility in working with freelancers.

At a translation conference several years ago, I heard about a Dutch company that put the translator back at the heart of the translation process. His team of translators work directly with clients. I would like Anglicity's future growth to take a similar path. Other business models will undoubtedly co-exist. I believe that there is a future for specialised, freelance coworking teams with direct client contact.

Karen Andrews is an

entrepreneurial freelance
translator and content
writer. Her past experience
as a client gives her a
near 360º perspective
on the translation
community.

Hitting your target audience with blogging

In this third blog on target audiences, I move on from the National Gallery documentary to my own blog. Marketing is not an exact science. There are constant adjustments. Sometimes you hit your target audience. Sometimes you miss. Sometimes you hit an unexpected target. I will share what I have learnt from my own blog targets.

Early blogs

I wrote my first blog back in 2012. I came from the conservative marketing world of financial services. The reaction to my first blog was unexpected. My perspective was still very much that of a client on translation. That first blog went "viral" on Proz.com. Success or failure?

Other early blogs drew vocal reactions. They were not generally my targets at all. Over time I have developed my style and tone. Adverse comments can make you think that you have got something seriously wrong. To the outside world, it may appear that blogging is risky. However, I have now learnt that if something feels 100% comfortable and safe, it won't have many readers.

Analytics

Checking my blog, Google+ or Twitter analytics is like looking under the bonnet of a car. I can see which subjects gain a bigger readership, on which devices and in which countries. Initially, a post receives some adverse comment perhaps. The uproar is visible. But analytics show that my blog has a much larger, quiet readership.

Blog content often seems to reach a wider audience than even analytics reveal. Other translators refer to my blogs at events. I hear my own written words quoted quietly and indirectly. Some disagree. Some agree to disagree. But many more seem to quietly agree. Translators are not my target audience, but they do sometimes give referrals.

Evolution

When I started my blog, my target audience was direct clients. My actual clients and prospects have turned out to be direct clients (private individuals, freelance translators and companies), translation, transcreation and content management agencies. Blogging hasn't brought this about in isolation. My strategy has evolved. I have tested out different content to reach my varied target audiences.

It's a bit like ten pin bowling. Some blogs end up in the gulley. Others hit the buffers and bounce back in. Sometimes you hit the outer pins only. Over-adjust and you hit the pins on the opposite side. Sometimes it takes two blogs to hit all the pins.  And then, just when you think the ball is rolling off to the side, you get a strike.

Whatever... I enjoy writing and building up a portfolio of work. It's a hit.

What are your views on blogging?

Karen Andrews runs
Anglicity Ltd. She is
an entrepreneurial
French to English
translator, editor,
content writer and
marketing consultant. 

Contact: karen@anglicity.com 
for further information 
on Anglicity's services.