Showing posts with label SMEs. Show all posts
Showing posts with label SMEs. Show all posts

Wednesday, 13 July 2016

Entrepreneurs at the French Chamber

Pic of President introducing the evening speakers on stage

Anglicity was delighted to attend its first meeting as an Active Member of the French Chamber of Great Britain. This first session was entitled: From Scratch to Success: Business Stories’. President Estelle Brachlianoff introduced the panel of 3 visionary entrepreneurs and chair Eric Albert, City Correspondent for Le Monde. It was an inspirational evening providing welcome respite from Brexit discussions and uncertainty. It proved that you can succeed no matter what the odds.

The French Chamber's panel of entrepreneurs at the French Institute

Pic of Alain Afflelou, French optician and entrepreneur
Alain Afflelou
Alain Afflelou is one of the best-known entrepreneurs in France. He is a trained optician with a good eye for business. His name is closely tied to the French optician chain that he founded and now runs as CEO. He is the face and brand in his company’s advertising.

Alain’s description of his faltering beginning was highly entertaining. An initial refusal from the bank to finance his optician business did not stop him. The cheeky 20-year-old complained that they were ruining the dreams of two people – his and the man who wanted to retire. He ended up with a larger bank loan than his initial approach and bought the building.

Pic of the chair, Alain Afflelou and his interpreter
That first shop was in Bordeaux. Other trained opticians might have been content to just run that one business in Bordeaux. His drive had its roots in his arrival from Algeria as a teenager. He went on to take over the franchises of Carrefour’s opticians. He made his takeover seem a funny tale of envelopes. He didn’t speak Spanish, but he didn’t let that hinder his expansion into Spain later either.

It rapidly became apparent that here before us was a shrewd operator. Alain recognises opportunities, drives a good deal and is an instinctive salesman.


Jean-François Cécillon
Jean-François Cécillon talked us through the highs and lows of his career. He relocated to London at a time when it was not so commonplace for a Frenchman to live and work out of London. He tagged along socially too with his British colleagues as their token ‘Frog’. The move did not make sense to his colleagues back in Paris. Jean-Francois relished the chance to travel the world. He showed us a video of all the stars that he worked with during his career at EMI. He made things happen, managed creative egos and used his gut instinct tellingly.

The most memorable moment was his description of a shirtless 20-year-old standing on his low coffee table, reciting some words. That young man was Robbie Williams. Those lyrics became the hit Angels. The rest is history.

Jean-François’ career at EMI became history too. He was not downed for long. Too young to retire, he has proudly fought his way back.

Pic of Ning Li smiling during the discussions
Ning Li
At 32 Ning Li was the youngest entrepreneur present. His tale was no less extraordinary - if not more so. He arrived in France for his education at the age of 16 from China. His parents could have done their homework better. He didn’t speak a word of French. He set about the task by learning the dictionary from cover to cover - page by page.

In order to help his parents out financially, he decided to look for a job. Where can a Chinese boy with little spoken French get a job? He headed for Chinatown and struck lucky. He found a family of Chinese immigrants with a bakery from his home region. As well as passing his BAC (just, so he says), he became a trained baker by working in all his holidays and spare time.

Ning could have settled for the safe career that his French higher education often provides. His admiration for that immigrant family pushed him towards life as an entrepreneur. The desire to buy an expensive sofa resulted in him co-founding his online furniture business Made.com.

There were mistakes along the way – such as using nude women to sell furniture to a largely female target audience. He admits the mistake. Yet, sometimes bad press gives you a higher profile than you could otherwise achieve. The resourceful Ning now gets customers to volunteer their homes as his showrooms.

Three very different men. Three different career paths. All three inspirational.

The above event was the third in the series that form part of the French Chamber of Great Britain’s drive to recruit more SMEs. At the end Managing Director, Florence Gomez announced a special publication is planned in response to Brexit.

Photo credits (except 2nd photo from top): Joana Saramago and with kind permission of the French Chamber of Great Britian



Tuesday, 24 March 2015

Big Data with UKTI in France



Pic of the British Ambassador's Residence in Paris
UKTI event at the Residence of the British Ambassador in Paris

On 19th March, I attended a very informative event at the Residence of the British Ambassador in Paris entitled:

 "How Big Data and Analytics are Energising Economic Growth - Accelerating Innovation, Building Trust, Powering Performance".

UKTI's Lyon-based team planned the programme to explore the business, social and technical challenges created by Big Data and analytics.

Sir Peter Ricketts, the British Ambassador to France, opened the day's proceedings and underlined how both Britain and France are at the forefront in the field.

The day comprised of 4 panel discussions in the morning and a series of roundtables in the afternoon. The event was very successfully chaired by David Reed of DataIQ and involved a well-selected blend of knowledgeable UK and French panel speakers and roundtable hosts.

The 4V's
In his introduction, David Reed referred to the 4V's of Big Data:
·      Velocity
·      Volume
·      Variety
·      Veracity
He stressed the pace of change and the importance of unlocking the value in data. Unstructured data is of no value whatsoever. We need to work out how to structure it. A new skillset will be required.

Female caution
There were many knowledgeable female panellists. It was generally the women who raised the main notes of caution and ethics in this new Big Data "gold rush".

The event covered so much ground that it is impossible to do the subject justice in a single blog. My main takeaways are summarised below:

1. Infrastructure will be key
Structuring huge amounts of data will be power-hungry. 
2. Doubts over ability of mature cities to expand
Global Switch datacenters commented that most mature cities are struggling with ageing infrastructures. No additional capacity in London; tough situation in Paris. You need a window of 3-5 years to get a reliable new electricity supply. (Major financial centres cannot afford to lose even a day's trading or want to risk resorting to back-up systems).
3. Structuring data
Data needs to be structured and segmented to unlock value for different demographics, locations and requirements.
4. Right "TechCity" location
Four key factors:
(i) TechCities need to be sited near universities producing graduates with the right skills from data science courses with very current industry relevance.
(ii) Access to local staff with technical know-how (examples of Barcelona, Toulouse and Montpellier given).
(iii) A supportive local Government
(iv) Must meet demanding bandwidth requirements (rural areas should not be excluded. Reverse of UK trend to live in countryside in France).
4. Verifiable identity and privacy
The ability currently exists to identify more than 50% of the world's population. It was suggested that identifying the remaining 50% could be achieved within 5 years. Accessed via worldwide agreements, but dangers and concerns exist over privacy.
5. Consumer at the heart of regulation 
Concern for the consumer needs to be at the heart of regulation. Only the right people should have access to given data. Access rights need careful segmentation.
6. Standards and good governance
Standards are important - ISO/IEC 27001: Information security management.
Significant numbers of organisations are simply not doing enough on security protocols.
7. Data security breaches
US requires that data security breaches are reported within 72 hours. Most companies do not realise that they have been attacked for 200 days. The average cybercriminal only needs one day to succeed. In 69% of cases, a cyberattack is detected by third parties - usually the customer with a fraud on his account.
8. Hacking of health and medical data
Major and powerful pharmaceutical companies are very keen to access data relating to medicines. There is a major concern about the security of medical data. Credit card details can be changed. Medical data cannot be changed if hacked. French example given of hacked blood tests with extortion demands. 
9. Potential role of innovation centres
Example of TUBA in Lyon to capture local ideas. Aim for a bottom-up rather than top-down approach. Success of the Lyon scheme should be unveiled in October 2015.
10. SMEs for innovation
There is concern over private sector involvement in research. Often findings do not make it into the public domain. Innovation needs to happen with SMEs. Is FrenchTech competitive approach one to be copied? Tech clusters already exist around the UK.

What next?
UKTI hopes to build a UK/French collaborative business campaign around the Information Economy. Plans are already afoot in Big Data and IoT. The new Eurostars scheme may offer French and British SMEs opportunities to collaborate.


If you would appreciate help with your technical communications, email karen@anglicity.com or call Karen on +44 (0)20 8581 9369.

Karen Andrews runs
Anglicity Ltd. She is a
technical writer and 
translator with over
15 years' marketing
experience. Anglicity offers
marketing consultancy and
content marketing with a 
particular focus on innovation.

Sunday, 1 February 2015

Visible translators - a new business model


Project manager with virtual team of coworking translators

The translation business model has seen little change for decades. Technology is challenging the status quo. Large, inflexible agencies and big technology solutions are not the answer for all clients.

Existing business models
Existing models often place linguists in charge of translation businesses or non-linguist entrepreneurs in the driving seat. Either party is felt to be too language-focused for business or too cut-throat and profit-oriented for the art of translation. Either way, the most important person in the quality chain, the translator gets squeezed. Not enough fight or too much - the result is the same.

Translator investment
As the translator's earnings are eroded, so too is his or her ability to
·      buy or rent a decent home and office
·      maintain fluency and keep source/target languages up-to-date
·      attend translation conferences and relevant trade fairs at home and abroad
·      equip an office and buy the latest software
·      make an ongoing investment in CPD
·      join professional associations and attain certifications/qualifications

Even experienced, full-time translators complain that they cannot afford many of the above. Current agency rates often fall short. Clients expect all the above in a professional. As a freelancer, I want to offer my clients the sort of service that I expected as a client. I therefore place great importance on CPD and attending trade events to keep up-to-date.

Future options
If existing translation agencies are unable or unwilling to increase the rates to freelancers, then there are two options. Option one is to leave the translation community all together. Option two is to cut out the middlemen.

Unprecedented opportunity for rate increase?
Agencies need to capitalise on high industry growth and improving economic growth to increase rates to translators. As a former client, I can see that the increased professionalisation and industry standards offer an unprecedented opportunity to justify an increase to clients. If not, then increasing numbers of translators will be forced to cut out the middlemen and work with direct clients at agency prices. Their alternative is to leave the profession. Many well-qualified legal interpreters have already been forced outside their chosen profession by the Ministry of Justice Framework Agreement.

Coworking with SMEs
Groups of freelance translators are particularly suited to working with SMEs for example. Large agencies do not have the necessary flexibility to give them all the help they need. A client who is new to translation buying, cultural issues and exporting can find that greater flexibility in working with freelancers.

At a translation conference several years ago, I heard about a Dutch company that put the translator back at the heart of the translation process. His team of translators work directly with clients. I would like Anglicity's future growth to take a similar path. Other business models will undoubtedly co-exist. I believe that there is a future for specialised, freelance coworking teams with direct client contact.


Karen Andrews is an
entrepreneurial freelance
translator and content
writer. Her past experience
as a client gives her a
near 360º perspective
on the translation
community.

Monday, 26 January 2015

UKTI's Positive Signs for Export Success


Earth, plane and boxes for export


As a project manager, I always believed in acknowledging improvements as well as highlighting any issues. A few years ago I remember approaching the UK Trade & Investment (UKTI) desk at a trade show. The attitude was that irritatingly prevalent one in Britain that "everyone speaks English". They seemed to see languages as the FCO's job, somehow divorced from export issues. Lately, I have noticed some dramatic improvements at UKTI.

Language and Culture
Firstly, at the 2014 London Language Show, UKTI had a Language and Culture Adviser on the stand. He had studied the Chinese language and culture in the UK and China. It was a new appointment. It is a welcome change in attitude and direction.

Web optimisation
Last year, I also attended an excellent UKTI seminar on web optimisation for international trade. Our trainer was very knowledgeable. It was particularly impressive that she had reviewed every participant's website in advance. She had some valuable recommendations.

Introductory brochure
UKTI also has a very professional-looking and helpful brochure for exporters. It is entitled "Improving your business communications". The subtitle is "Overcoming language and cultural barriers in business: a guide for exporters". It offers a good introduction to export issues. It has sections on languages, translation, interpreting, handling international enquiries and language training.

Professional associations
I am glad that UKTI refers exporters to professional translation and interpreting associations in their brochure. They name the Chartered Institute of Linguists (CIoL) and the Institute of Translation and Interpreting (ITI). Both are associations of which I am a Member and Career Affiliate respectively. My one complaint is that the brochure's pricing is based on outdated estimates in 2012.  The brochure was printed in 2013. Hopefully, there will be an update and reprint for 2015.

Freelancers and SMEs
According to a 2012 US Bureau of Statistics' report, the translation industry is expected to grow 42% between 2010-2020. The UK is outstripping the Eurozone growth average. The IMF forecasts UK growth of 2.7% in 2015. UKTI is keen to encourage more SMEs to export. Freelance translators are far more able to help small businesses than larger, more inflexible agencies. Training, standards and associations are improving the image, visibility and reputation of the profession.

Professional rate increase
Sectors in high demand can command higher rates to deliver the increased level of services required by exporters. I would argue that the translation profession has a very strong case here for a major increase in professional rates, even outstripping trends elsewhere. A strong profession will have even greater influence on export success.

UKTI events
In the January/February 2015 issue of ITI's Bulletin magazine, there was an article on a UKTI market visit for SMEs to Germany. I will visit France for a UKTI-backed event in 2015. I have also discovered that UKTI runs some very informative webinars.  I recommend that you sign up to UKTI's mailing list. You will get advance notice of regional, in-country and online events related to your target markets.

From this former project manager: well done UKTI, onward and upward please.


Karen Andrews, content writer
Karen Andrews runs Anglicity Ltd. 
She is an entrepreneurial French to 
English translator, content writer, 
editor and marketing consultant.

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